For login, store access, menu, POS, kitchen, QR ordering, reports, settings, or receipt-printer issues, include your restaurant name, store, device model, OS version, app build, and the time the issue occurred.

Never email passwords, one-time codes, session tokens, payment details, database URLs, or customer exports.

For a QR order or restaurant-specific issue, contact the restaurant directly first. The restaurant controls its menu, order acceptance, fulfillment, refunds, and customer-service decisions.

For suspected account compromise, data exposure, or another urgent security issue, state that the message is security-sensitive and include only non-secret reproduction details. For privacy questions, use the same support address with the subject Privacy request.