Yakvo is run by its founder as an individual business based in Nepal. For privacy questions or requests, email support@yakvo.com.

Yakvo processes account and contact information, restaurant and store configuration, menus and media, orders, payments and refunds, staff activity, device/session information, and support messages needed to provide the service.

Bluetooth permission is used to discover and connect to a receipt printer. Photo-library permission is used only when an authorized user chooses restaurant media. Yakvo does not request continuous location, camera, or microphone access for these workflows.

The iOS and Android apps send crash reports to Sentry: the error, where it happened in the app code, the device model, operating system, and app version. Crash reports do not include orders, payments, guest details, or sign-in codes.

Information is used to authenticate users, operate tenant-scoped restaurant workflows, deliver one-time codes, maintain receipts and audit history, prevent abuse, secure the service, provide support, and meet contractual or legal obligations.

Before approving a workspace, Yakvo may call the phone number given at registration to confirm the business is genuine.

Yakvo does not sell personal information or use restaurant order data for third-party advertising.

Yakvo uses infrastructure and delivery providers, including Cloudflare, Neon, Expo, Sentry, Apple, and Google, where needed to host, protect, build, distribute, monitor, and communicate about the service.

Access is restricted by tenant and role. Data is protected in transit, and operational controls include signed sessions, rate limits, audit events, backups, and monitored recovery procedures.

Restaurant data is stored in a Neon database on Amazon Web Services in Singapore and served through the Cloudflare global network. Yakvo is operated from Nepal, so information may be accessed from Nepal to provide support and run the service.

For restaurants and guests in Japan, this means personal information is handled outside Japan, in Singapore and Nepal, by Yakvo and the providers above, who protect it in transit and at rest.

Information is retained for the period needed to operate the service, preserve required restaurant and payment records, resolve disputes, and satisfy applicable obligations. Retention may also be controlled by the restaurant organization that manages your account.

Contact your restaurant administrator to correct or remove account information. You may also contact Yakvo for privacy questions or requests. Some records may be retained when required for security, financial, audit, or legal reasons.